Shipping policy
Effective Date: [08.05.2025]
At Royal Oud, we are committed to providing fast and reliable shipping within the United Kingdom, ensuring that you receive your luxurious perfumes and oils in perfect condition and in a timely manner. Below is a breakdown of our shipping process:
1. Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed the following business day.
2. Shipping Methods
We use Evri (formerly Hermes) to handle our deliveries. Evri is a trusted, reliable carrier known for timely deliveries and tracking services.
3. Shipping Rates
Shipping costs are calculated at checkout based on the weight of the items in your order and your shipping location within the UK. You will be able to review your shipping cost before completing your purchase.
4. Delivery Times
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Standard UK Shipping: Delivery within 2-4 business days after your order is processed.
Please note that delivery times are estimates and can vary depending on factors such as shipping volume, weather conditions, or other events that might affect Evri’s services.
5. Tracking Your Order
Once your order has been dispatched, we will send you an Evri tracking number via email. You can use this tracking number to monitor your shipment’s progress and estimated delivery time.
6. Order Delays
While we strive to ensure timely delivery, there may be delays due to circumstances beyond our control, such as extreme weather or shipping carrier issues. If you experience any unexpected delays, please reach out to us for assistance in tracking your order.
7. Shipping Address
Please ensure your shipping address is correct and complete when placing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
8. Missing or Damaged Items
If your order arrives damaged or with missing items, please contact us within 7 days of receiving the package. We will assist you in resolving the issue and ensure that you receive your full order in the correct condition.
9. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible before your order is shipped. Once an order is shipped, we are unable to cancel it.