Refund policy

Return and Refund Policy

At Royal Oud, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer returns and refunds under the following terms:

1. Return Period

You have 14 days from the date of delivery to return your products. After this period, we unfortunately cannot accept returns or issue refunds.

2. Eligibility for Returns

To be eligible for a return, the product must be:

• Unopened and unused, in its original packaging.

• In resalable condition.

• Fragrances must be returned with the seals intact. Products that have been opened, used, or damaged cannot be returned.

3. Restocking Fee

Please note that a restocking fee of 50% per product will be applied for all returned items. This fee covers the costs of processing the return and restocking the product.

4. Refund Process

Once we receive your returned item(s), we will inspect them to ensure they meet the above criteria. If the return is approved, we will process your refund to the original payment method. Refunds may take 5-7 business days to appear in your account, depending on your payment provider.

5. Return Shipping Costs

The customer is responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. How to Initiate a Return

To initiate a return, please contact us at [info@royal-oud.co.uk] with your order details. Our customer service team will provide you with return instructions and a return authorization number (if applicable).

7. Exchanges

We currently do not offer exchanges. If you wish to exchange a product, you will need to return the original item and place a new order.